Last updated: 23 October 2026
This policy explains which personal data we collect when you use www.ivs.it (the “Site”), including the online shop, why we collect them and what your rights are, in accordance with the EU General Data Protection Regulation 2016/679 (“GDPR”) and the Italian privacy law (Legislative Decree 196/2003 as amended).
1. Data controller
Interactive Video Systems S.r.l. – registered office: Via Cupa Ospedale 20, 80059 Torre del Greco (NA), Italy – operating office: Via Padule s.n.c., 83024 Monteforte Irpino (AV), Italy – VAT IT06019021218 – PEC: ivssrl@pec.it – e-mail: support@ivs.it.
2. Which data we collect
- Account data: when you register we collect your user name, e-mail address and password (stored only in encrypted, hashed form). You may optionally add other profile information and an address book.
- Order data: when you buy in the shop we collect your name or company name, billing and shipping address, e-mail, phone number if you give it, VAT number or tax code, the products you buy, the amount and the payment status. For warranty requests (RMA) we also collect the description of the problem and the product details.
- Payment data: card payments are handled by Stripe and PayPal payments by PayPal. IVS never receives or stores your full card details: we only receive the payment result and a transaction reference. For bank transfers we use the details shown on the transfer.
- Wishlists and saved carts: the products you save, linked to your account or, if you are not signed in, to an anonymous code stored in a cookie.
- Content you post: forum messages and the name shown next to them.
- Messages you send us: e-mails to sales or support, including any attachments.
- Technical data: the web server records IP address, date and time, requested page and browser type, for security and to keep the Site working.
3. Why we use your data and legal basis
- to create and manage your account – performance of a contract (Art. 6.1.b GDPR);
- to handle orders, payments, shipping, licence delivery, warranty and returns – performance of a contract (Art. 6.1.b);
- to check the VAT number of EU business customers on the European Commission's VIES system, so that VAT is applied correctly – legal obligation (Art. 6.1.c);
- to issue invoices and meet accounting and tax obligations – legal obligation (Art. 6.1.c);
- to answer your requests and provide technical support – performance of a contract or pre-contractual measures (Art. 6.1.b);
- to protect the Site against spam, fraud and attacks – legitimate interest (Art. 6.1.f).
We do not sell your data and we do not use it for automated decision-making or profiling. We do not send marketing messages without your consent.
4. How long we keep the data
Account data are kept until you delete your account or ask us to delete it. Orders, invoices and sales documents are kept for the period required by Italian tax law (normally 10 years). Wishlists and carts saved by visitors who are not signed in stay linked to the cookie until it expires or is deleted. Server logs are kept for a limited period for security reasons.
5. Who receives the data
Your data are processed by IVS staff and, as data processors or as independent controllers for their part, by:
- the companies that provide our hosting and e-mail services;
- Stripe and PayPal, for payments;
- couriers, to ship physical products;
- our bank, for bank-transfer payments;
- our accountant and tax advisers, for legal obligations.
We may disclose data to authorities when required by law. Stripe and PayPal may transfer data outside the European Union under the safeguards provided by the GDPR (for example the EU–US Data Privacy Framework or standard contractual clauses).
6. Cookies
The Site uses only technical cookies, needed for it to work or to remember choices you made yourself; they do not require consent:
- .ivsitauth – keeps you signed in after login (session, or longer if you choose “Remember me”);
- ASP.NET_SessionId – session cookie of the web application, deleted when you close the browser;
- ivsshop_cart – the contents of your cart;
- ivsshop_visitor – anonymous code that links wishlist and saved carts to visitors who are not signed in;
- ivslang and ivscur – the language and the (indicative) currency you chose;
- ivsview and ivssort – the view (grid or list) and the sort order chosen in the catalogue;
- cookies that remember other display preferences.
The Site does not use profiling, advertising or analytics cookies.
7. Third-party services and content
- Stripe and PayPal: when you choose to pay with these services, payment takes place on their pages, which use their own cookies.
- Libraries and fonts: some parts of the pages (jQuery and Font Awesome) are loaded from external content delivery networks (code.jquery.com and maxcdn.bootstrapcdn.com), which receive your browser's IP address to send the files but set no cookies.
- Old forum: the Forum page shows the historical IVS forum, hosted on the same server.
You can block or delete cookies at any time from your browser settings. Blocking technical cookies may prevent the login and the cart from working.
8. Your rights
You may at any time ask for access to your data, correction, deletion, restriction of processing, data portability, or object to processing (Articles 15–22 GDPR), and withdraw any consent you have given. Some order data cannot be deleted before the end of the retention period required by law. Write to support@ivs.it or to ivssrl@pec.it. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it).
9. Changes
We may update this policy. The date at the top of the page shows the latest revision. The terms of purchase are on the Conditions of Sale page.